Category Archives: Contacting

Contact us

You can reach us at:
New Casinos Limited
5 Upper Montagu St, London W1H 2AG
United Kingdom

Email: markus@jalmerot.com
Phone: +351 911 065 323
Company Nr: 06848190

Please use the above mentioned email if you have questions regarding the site. We tend to respond within 24 hours, but often quicker than that. For any reporting of abuse, please use abuse@jalmerot.com.

Complaints can be directed to markus@jalmerot.com. Expect a response from a member of our staff within 72 hours. If unsatisfied with any response or if the support is not able to assist, please ask to speak to a manager. Managers are available 9 AM to 6 PM, Monday to Friday. If a manager is not available, please provide your contact details to a member of staff and our management team will be in touch. Our aim is to respond to all escalated complaints within 1 hour.

Raising an Appeal
If after discussing any concerns you are dissatisfied with the response provided, or the way your issue has been dealt with, you can lodge an appeal by writing to the below address, detailing your account details and the outstanding complaint.

Customer Solutions Department
New Casinos Limited
5 Upper Montagu St, London W1H 2AG

Your complaint will be acknowledged via telephone or in writing within 72 hours of receiving the complaint. A full investigation will be carried out and a response will be provided within 5 working days.